Privacy Policy
At Monsoon Lanka Tours, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or make a tour inquiry.
1. Information We Collect
When you use our website or contact us, we may collect the following information:
- Your name
- Email address
- Phone number
- Country or location
- Tour inquiry details
- Travel dates and preferences
- Number of travellers
- Any additional information you provide through our contact or booking forms
We may also collect basic website usage information such as browser type, device information, pages visited, and general website activity through cookies or analytics tools.
2. How We Use Your Information
We use your personal information to:
- Respond to your tour inquiries
- Create and customize travel plans
- Provide booking assistance
- Communicate with you about your travel requirements
- Improve our website and services
- Send important updates related to your inquiry or booking
- Maintain customer service and support
We do not sell, rent, or trade your personal information to third parties.
3. Sharing Your Information
We may share necessary information only with trusted service providers involved in arranging your tour, such as hotels, transport providers, guides, or activity partners.
Your information will only be shared when required to provide the travel services you request.
4. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience, understand visitor behaviour, and improve website performance. You can choose to disable cookies through your browser settings, but some website features may not work properly.
5. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Email and Communication
When you submit a form or contact us, we may reply to you by email, phone, or WhatsApp using the contact details you provide.
We will only send promotional or marketing messages if they are relevant to your inquiry or if you have agreed to receive them.
7. Third-Party Links
Our website may contain links to third-party websites, booking platforms, maps, social media pages, or partner services. We are not responsible for the privacy practices or content of those external websites.
8. Your Rights
You may contact us at any time to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal details
- Ask questions about how your information is used
9. Updates to This Policy
Monsoon Lanka Tours may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Monsoon Lanka Tours
No 19, Malpura Rd, Gothatuwa Newtown 10600
Phone: +94 74 071 7794
Email: info@monsoonlankatours.com